Do you need to claim your goods, but you don't want to go to the post office? That's all right. Now you can bring the goods intended for a complaint to one of our branch stores as well. Here are the steps for registered and unregistered customers and also some other questions you could be interested in.
Registered customers: Complaints handled within a few seconds
1. Start by simply creating an online claim. Here comes a short video tutorial:
2. Pack the goods into a box (pack them as thoroughly as possible to minimize contact with our staff at the branch store) and stick a complaint label with the complaint number on the box.
3. Choose a branch store which is nearest to you (the exact addresses of the branches are listed here)
4. Please note that due to installed plexiglass at the branches, we are not able to accept larger items such as televisions, printers, etc. We accept computers, but it is necessary to fill in the .
5. Complete set of instructions for returning goods within 21 days, including the label, can be found HERE.
Unregistered customers: Complaints handled within a few minutes
1. Fill in the complaint form.
2. Pack the goods into a box and label them (pack them as thoroughly as possible to minimize contact with our staff at the branch store).
3. Arrive at one of the branch store with the goods and the completed/filled-in form (the exact addresses of the branches are listed here)
4. Please note that due to installed plexiglass at the branches, we are not able to accept larger items such as televisions, printers, etc. We accept computers, but it is necessary to fill in the .
5. Complete set of instructions for returning goods within 21 days, including the label, can be found HERE.
Another questions and things, which are good to know
- How to cancel your order? Either you can cancel your order at your CZC account (Moje CZC), or you won't take the delivery of goods from the carrier. We will give your money back once the goods return to our warehouse.
- What should I do if I have my order at a delivery point that is closed? If you didn't pay in advance, re-order your goods and choose delivery by courier. In case you have paid in advance, we will return the goods to our central office and refund your money.
- Most of our branches are still open (currently closed delivery points are in Kolín, Náchod, Nový Jičín, Teplice, Vsetín and Vyškov). Here you can track the status of your order: https://www.czc.cz/sledovani.
- Claimed goods must be properly packed and labeled, and you can bring it to one of our branches or send it to cz, Brodská 570, 261 01 Příbram. We have extended the deadline for returning goods from 14 to 21 days, and for express complaints, we increased the amount from 1 000 to 2 000 CZK.
- For security reasons, we currently allow cashless, and therefore completely contactless payment methods only. That means online payments or payment transaction on the e-shop. You can also pay by card at selected branches. Cash on delivery is currently not accepted, but we have prepared contactless home delivery. We thank you for your understanding and cooperation.
- You can take your orders 100% contactless at our delivery points. When you are ready to pick up your goods, please click on "Prepare my delivery" ("Připravit zásilku") in the delivery notification text message or e-mail and have the corresponding number ready (which you can also find it in the text message or e-mail) based on which our employee will call you.
- Did your electronics fail? You still have our online CZC post-warranty service available. Without going anywhere, we will come to you, take over your electronics, and diagnose it for free. Then it is up to you if you ask for chargeable repair.
- If you purchased the electronics for your Home Office at cz, we offer free 24/7 technical assistance.